Once the package has been received in our warehouse, the deadline we work with is up to 10 working days (maximum ;) ) to process the exchange or refund. Don't worry, you will receive an email confirming its arrival at the warehouse and another once the refund has been processed correctly.
*During sales periods the process can be a little slower. Please be patient!
The time it may take between the refund (receiving the confirmation email) and you receiving the amount in your account may vary depending on the method of payment:
- Card: 5-10 working days (depending on the bank)
- Paypal: 5 working days
- GooglePay: 5-10 working days
- Wire transfer: Up to 7 days (depending on the bank)
- Aplázame: Up to 10 days (To know more about returns via APLAZAME, click here)