We hope you like your wedding dress as much as we do, but we understand that sometimes an exchange may be necessary, so the first exchange request is FREE (provided that the change you want to receive back at home is of the same amount as the initial one, otherwise, we will contact you directly to manage it quickly).
In case of bridal returns, the return handling fee is 3,95€ per order, which will be deducted from the amount to be refunded.
You can find the bridal items in this category on our website. In the product description, you will find a detailed description and a reminder that all bridal wear items are subject to special return conditions. All bridal textile items have a label on the bottom, without which it will not be possible to make or accept the return. This label must be intact.
Polin et moi reserves the right not to accept orders outside the return period, used products or products different from their original state and bridal garments without the label on the hem. We will not be able to accept the exchange or return of those orders that do not meet these conditions. In case you want to receive your order again, you will have to pay the shipping costs again.
The deadline is 14 calendar days since you receive the package at home and you would simply have to request it through our online portal, deliver it to a post office and that's it. You can request your exchange or return by CLICKING HERE.
Shipping and customs fees are NOT refundable.
In case of tare or damage in the garment(s) purchased, you have 48 hours from receipt to communicate it in the following form.
Remember NOT TO REMOVE THE LABEL from the product if you wish to request an exchange or refund!