How to return your purchase made in our Pop Up?

GENERAL INFORMATION ABOUT OUR RETURNS

You have 14 calendar days from the date of purchase to return your order. The refund will be made using the same payment method you used to make your purchase.

We only make in-store exchanges for purchases made in our POP UP shop and during the opening date of the store. We are sorry, but if you are not happy with an item, you can return it and make a new purchase on our website if you wish to do so.

How to proceed with your return:

1. You must fill in your RETURNS SHEET given to you at the time of purchase.

2. Put your items together with the return form in a well-packed and closed box.

3. Stick your label on the outside of the box and hand it in at any post office that suits you.

We show you how to locate your Tiquet No. and Transaction ID to fill in your sheet:

Physical Tique:

Transaction ID:You will be able to locate it on your purchase receipt, which you will receive via SMS and/or email.

We will process your return and refund within 10 working days of receiving the package in our warehouse. You will receive a confirmation email when it has been processed correctly.

Remember that items to be returned for EVENT, have a return cost of 4,95€, to which we will add 1€ for each additional guest textile product returned; and with PROMOTION, they have a return cost of 3,95€, to be deducted from the total amount to be refunded (only in Spain).

Important! All event items have a return label on the bottom side, without which it will NOT be possible to accept any exchange or return.

 If you have any questions, please do not hesitate to contact us. We are always happy to help you!