I can't complete the payment for my order, what should I do?

We're sorry you're having difficulty finalizing your order! 🙏️

Our aim is to make your experience as satisfactory and convenient as possible. Please try emptying your cart, reloading the website and trying again. Our collections are limited and there may be occasions when an item is out of stock on the website and not allowing you to complete your order completely. Reloading the page will synchronize and should allow you to complete the order or indicate that the item is out of stock.

We also recommend using a different payment method, such as another credit card or PayPal.

If you’re still unable to complete your order, this may be due to a build-up of cookies in your browser. To resolve this, follow these steps depending on your device:

If you’re using an iPhone (iOS):

1. Go to your phone’s settings
2. Scroll down to Safari
3. Tap ‘Clear History and Website Data’
4. Confirm and try placing your order again

If you’re using Android (Google Chrome):

1. Open Chrome
2. Tap the three dots (top right)
3. Go to Settings → Privacy and Security
4. Tap ‘Clear browsing data’
5. Tick ‘Cookies and site data’, and confirm.

Once cleared, close the browser and reopen it. If the error persists, please contact us and we’ll look into it with you.❤️