Remember that our Atelier is just a parenthesis so that you can try, touch, smell and feel all our products with personalised advice.
It is important to note that, as we are still an online shopping platform, we do NOT accept returns or exchanges in our physical space.
Below we tell you everything you need to know to make an exchange or return of a digital purchase made in our Atelier.
Deadlines:
Both within Spain and outside Spain, it is 14 calendar days after you receive your order at home.
How to request an exchange or refund through our online platform?
If you wish to process an exchange, you can find the step-by-step instructions here.
If you wish to make a return, you can find the step-by-step instructions here.
If you have made your purchase using a credit or debit card physically at the Atelier, we will contact you to request your bank account details and make the corresponding refund via bank transfer. We will do this once we receive your return shipment and process it.
Important! Returns and exchanges are processed within 10 working days after we receive the package in our warehouse.
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