GENERAL INFORMATION ABOUT OUR RETURNS:
- Return request deadline:
In Spain: 14 calendar days from the day you receive the package at home.
Outside Spain: 14 calendar days from the day you receive the package at home.
You'll receive a confirmation email when it has been processed correctly.
- ATTENTION! Returns Portugal and rest of the world: Orders placed until 20/02/2024 must request an exchange and/or refund through the following link. If you have any queries, please do not hesitate to contact us. Foreign returns portal (click here)
- Remember that the items to be returned from our GUEST COLLECTION, BRIDE and with PROMOTION have a return cost of 3,95€ to be deducted from the total amount to be refunded (Only in Spain).
- The cost of return from abroad is borne by the customer (you can make the return with our GLS (EU) and UPS (outside of EU) service or arrange it with the courier of your choice.
- Important! All GUEST and BRIDE clothing have a return label on the bottom side, without it, we'll NOT accept any exchange or return.
To request your return, please register your request on our online platform!
Return request from Spain: Spain returns portal (click here)
*Free delivery to the post office EXCEPT for guest and promotional items, which will incur a 3.95€ return shipping cost. Request your return and receive your label by email!
Return request from outside Spain: Foreign returns portal (click here)
* Shipping costs will be borne entirely by the customer.
* You may do so with a courrier of your choice or with out service with GLS and UPS.
Request a return from Spain:
This procedure is free EXCEPT for returns of those textiles of our Guest Collection, Bride and / or Promotion, which will have a cost of 3.95€ per order to be deducted from the total amount to be refunded.
Once you have filled in the form, you will receive by email a label that you will have to print and stick on the outside of the package.
Deliver your parcel within the next 5 working days to the selected point!
With the same label you can go to any post office and hand it in :)
Requesting a return from outside Spain:
You must request the return through our online platform in order to register the request correctly. You can make the return with any courier of your choice or with our GLS (EU) and UPS (outside of EU) service, here you can find a table of rates.
If you have any questions, do not hesitate to contact us. We are always happy to help you!