Are there any return costs?

In Spain:

The first exchange is free of charge. In case of requesting a second exchange or return, 3,50€ will be deducted.

If, on the other hand, you wish to request a return, it will also be free of charge, except if the garments to be returned are EVENT or have a discount, promotion or sale.

Request your procedure through our online platform and receive by email the label that you will have to print to deliver the package at any post office.

Outside of Spain:

Then processing an exchange or return from outside Spain, this shipping cost will be paid by the customer.

• Shipments within the European Union: You can choose to manage the return on your own or return your order through our international transport agency GLS. Below, we provide you with the approximate rate depending on the country of origin and units of returned items.

• Outside the European Union: You can only return your order with our courier DHL. Please find below the rates in EUROS (currency exchange rate to be taken into account). * We do not accept returns on your own account, sorry!

If you want to process an exchange from outside Spain, the cost of sending the parcel to our warehouse is paid by the customer, but the return shipment is free of charge.

We DON'T accept return packages with postage due and customs tariffs.

Please remember that in both cases, it is necessary to request the return or exchange through our online platform (depending on the country of origin).

• Portal for returns and exchanges from Spain: returns portal click here.
• Portal for returns and exchanges from within European Union: returns portal click here.
• Portal for returns and exchanges from outside European Union: returns portal click here.
  
  You can consult our complete returns and exchanges policy through the following link: 
  Returns and exchanges policy