I have received the wrong item, what should I do?

We prepare each order with great care but we know that mistakes do happen. We are sorry to hear that you did not receive your original garment. We are here to help you and resolve this issue as soon as possible!

Please check your original order first, in the order confirmation, you will see the garments and sizes ordered. If the garments you ordered match the ones you received, there may have been a mistake when recording the order. Don't worry, you can request an exchange through our online portal.

If the order confirmation and invoice shows a garment and you have received a different one, we will need as much information as possible in order to review what happened, find the best solution for you at the time, and, of course, prevent it from happening in the future.

Please contact us through this form, attaching the corresponding photos, and we will contact you within 24-48 working hours!

We work every day to offer the best service and to keep growing together with you. We appreciate your patience and trust!