Can I modify or cancel my order?

Can I modify or cancel my order?

Thank you so much for choosing us. We have received confirmation of your order and will begin preparing it as soon as possible so that you can enjoy your Polín et Moi pieces very soon.

If you need to cancel your order, you must request it as soon as possible through the link corresponding to the country from which you placed your order:

Spain and France here

Other European countries here

Switzerland, Norway and the rest of the world:
Please contact our Customer Service team through this form.

Cancellations through these portals will only be available for orders placed from 29/07/26 onwards. If your order was placed before this date, please contact our Customer Service team so we can help you process it.

Please note that cancellation can only be processed while the order has not yet been shipped. If it is already being prepared, we will do our best to help, although we cannot guarantee that it can be stopped in time.

Once the order has been shipped, we will not be able to cancel it. In that case, once you receive it, you may request an exchange or refund through our online portal.

If you need to modify any details of your order, such as the items, size or delivery address, please contact our Customer Service team. as soon as possible. As long as the order has not yet begun to be prepared, we will do our best to help you with the requested modification.

We will try to help you as soon as possible!