Sales Returns & Exchanges

SALES PERIOD

Orders placed with sale products have special return conditions, deducting €3.95 per order from the total amount to be refunded (in Spain). 

Although we would love all our garments to be perfect for our customers, we understand that there are times when it is necessary to make changes or returns. In this case, we allow, as always, both an exchange and a refund within 14 calendar days of receiving the package at home. This must be requested via our online platform. 

Once we receive the parcel at our warehouse, we'll process your return or exchange in a maximum time of up to 10 working days. You'll receive a confirmation email once this has been successfully done. 

Return of discounted items:
- Within 14 calendar days after you receive the package at home.
- Cost of return 3,95€ per order (In Spain).
- Returns from abroad: The return process is entirely at the customer's expense. 
- Refund process: Up to 10 working days from arrival at our warehouse. 

Please note that, when processing a return of any item with a discount promotion in Spain,  3.95€ will be deducted from the return costs.
This amount will automatically be deducted from the total amount to be refunded.
This only applies to returns of discounted items on orders from Spain.

If you make a return from abroad, remember that the return process is entirely at the customer's expense. 

Exchanges of discounted items:

- 14 calendar days after you receive the package at home.
- We allow up to TWO exchanges of the same order
- Free shipping with the exchange order 
- Exchanges from abroad: Return process is entirely at the customer's expense. 
- We'll process the exchange in a maximum time of up to 10 working days.

Remember that the first exchange process includes free return shipment to your home address (as long as it is within the same territory).

Once we receive the parcel at our warehouse, we'll process the exchange, creating a new order with the requested product. Once this second order is ready to be sent, you'll receive a confirmation email. 

To request your exchange or return, find here the link to the portal according to your country of origin: 

-From Spain: Spain returns portal (click here)

-From outside Spain: Foreign returns portal (click here)

If you have any questions regarding our policy, do not hesitate to let us know so we can help you by contacting us :)