General

RETURNS AND EXCHANGES

• What is the policy?
• Guest exchange and return policy
• How can I request a return of my order?
• How can I request an exchange?
• How do I prepare my order return?
• How does the refund through APLAZAME work?

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QUESTIONS ABOUT YOUR ORDER?

• My order has been automatically refunded
• How does the GIFT CARD work?
• How can I purchase a gift card?
• I have received confirmation of delivery of my order, but I have not received it, what should I do?
• When will I receive my order?
• Can I modify or cancel my order?

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SHIPPING

• How long does shipping take?
• CityPaq Delivery
• Was your package returned to the warehouse?
• Do you ship to the Canary Islands?
• Where do we ship?
• Shipping costs

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ORDER PAYMENT

• I can't complete the payment for my order, what should I do?
• How can I pay for my order in installments?
• What payment methods are available?

PRODUCTS AND SIZING

• Do you have a shoe size guide?
• Back to stock notification received but I can't buy the product
• I want to be notified when my favorite item is back in stock.
• Will a product be back in stock?
• How can I know which size is my size?

SALES & PROMOTIONS

• Sales Returns & Exchanges
• Christmas Gift Package
• BlackFriday Returns & Exchanges
• FlashSale Returns & Exchanges
• Christmas Gift Package

MY POLIN ACCOUNT

• How can I reset my password?
• How can I subscribe to the newsletter?
• How can I create my customer account?

PREORDER

• My order includes pre-order and in-stock item(s) When will I receive it?
• What does pre-order sold out mean?
• What is the status of my pre-order order?
• Can I return, exchange or cancel my pre-order?
• When will I receive my pre-order?
• How can I place a pre-order order?

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HOW CAN I CONTACT YOU?

• Where can I find Polin et moi Shops?
• How can I contact you?